At Misora Cosme, we want you to shop with confidence. If there is an issue with your order, we’ll do our best to make the process simple and stress-free.
Exchange Policy
Products can be exchanged within 7 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The original packaging, box, labels, and accessories are included.
- The product has not been opened, used, damaged, or altered by the customer.
- Proof of purchase or order details are available.
For hygiene and safety reasons, opened or used makeup products cannot be exchanged unless the product was received damaged, defective, or had a major issue.
Damaged or Defective Products
If you receive a product that is *damaged, defective, incorrect, or has a major issue, please contact us within *7 days of receiving your order.
When reporting an issue, please provide:
- Your order number
- A clear description of the problem
- Photos or videos of the product and packaging, if required
Once we review the issue, we will guide you through the return, replacement, or exchange process.
Returns
Returns are accepted within 7 days of delivery only when there is a valid reason, such as:
- The product arrived damaged
- The product has a major defect
- You received the wrong product
- The product is significantly different from what was ordered
All return requests are subject to review and approval by our team.
Change of Mind
We do not accept returns for a simple change of mind after the product has been opened or used.
If you wish to exchange an unopened product, you may contact us within 7 days, provided the item is in its original condition with complete packaging.
Return Shipping
If the return or exchange is due to an error from our side, such as receiving a damaged, defective, or incorrect product, we will guide you regarding the return shipping process.
For exchanges requested for other reasons, delivery or return shipping charges may be the customer’s responsibility.
Product Inspection
Returned products will be inspected after they are received.
Misora Cosme reserves the right to refuse a return or exchange if the product:
- Has been used or damaged after delivery
- Is missing its original packaging
- Does not meet the conditions mentioned in this policy
- Is returned after the 7-day period
How to Request a Return or Exchange
To request a return or exchange, contact us within 7 days of receiving your order and share your order details along with the reason for your request.
Misora Cosme
DHA Phase 3, Lahore, Punjab, Pakistan
Phone: +92 326 4642440
Email: misoracosme@gmail.com
Our team will review your request and guide you through the next steps.